Your privacy is our responsibility

fg661 is a trusted online gaming and betting platform in Bangladesh. We give the highest priority to protecting the personal information of our users. This Privacy Policy ("Policy") describes how fg661 collects, uses, stores, and discloses personal information.

This policy applies to the fg661 website, mobile application, and all related digital services. By registering an account on our platform or continuing to use our services, you agree to the data processing practices described in this policy.

We believe that complete transparency about data processing is essential to earning user trust. That is why this policy explains in detail what information we collect, why we collect it, and how we use it.

fg661 collects various types of information necessary to provide our services, ensure security, and improve the user experience. The types of information collected are described in detail below:

2.1 Identity Information

At the time of account registration, we collect the following information:

• Full name (in both Bengali and English formats)
• Date of birth (for age verification — only users aged 21 and above may register)
• Mobile number and email address
• National ID card or passport number (for identity verification)

2.2 Financial Information

For transaction processing, we collect:

• bKash, Nagad, Rocket, and Upay account numbers
• Deposit and withdrawal amounts and transaction history
• Payment reference numbers

2.3 Technical Information

To maintain the security and quality of our services, we automatically collect certain technical information:

• IP address and device type
• Browser version and operating system
• Session duration and login history
• Information obtained from cookies and similar tracking technologies

2.4 Activity Information

Information about your activity on the platform, such as:

• Game history and betting records
• Details of bonus and promotional offer usage
• Customer support contact records

fg661 uses your personal information only for the following specific and lawful purposes. We never use information for unnecessary or disproportionate purposes:

• Account Management: To create, verify, manage, and secure your account.
• Service Delivery: To operate gaming and betting services without interruption.
• Payment Processing: To safely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity Verification: To confirm age and identity in compliance with responsible gaming and legal requirements.
• Security Assurance: To prevent fraud, money laundering, and other unlawful activities.
• Customer Support: To resolve your complaints and questions quickly and effectively.
• Service Improvement: To analyze and improve platform performance.
• Legal Compliance: To comply with applicable laws and regulations.

fg661 follows the highest industry standards to protect your information. Our data security practices are described in detail below:

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption technology is used for all data transmissions.
• Data stored in the database is kept in an encrypted state.
• Regular security audits and penetration testing are conducted.
• Firewall and intrusion detection systems remain active at all times.

4.2 Administrative Security Measures

• Only authorized personnel may access user information, and only as required for their specific duties.
• All staff are bound by confidentiality agreements and trained in data protection.
• Every instance of data access is logged and reviewed regularly.

4.3 Data Retention Period

fg661 retains your information only for as long as it is needed to provide services or meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for the following reasons:

• Financial transaction records — as required by law
• As evidence in potential dispute resolution cases
• For the purpose of fraud prevention

After the defined retention period expires, we securely and permanently delete or anonymize the relevant information.

fg661 handles your personal information with great care. We do not share your information with any third party except in the following limited circumstances:

• Payment Service Providers: Only the minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay. These service providers operate under their own independent privacy policies.
• Technology Partners: Our technology partners may access only the information necessary to operate the platform — all of them are bound by confidentiality agreements.
• Legal Obligations: When required to comply with a court order, a lawful request from an investigating authority, or applicable law.
• Fraud Prevention: To notify relevant authorities when there is clear evidence of financial fraud or deception.

Cookies and similar technologies are used on the fg661 website and app. These improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform — maintaining login sessions, security verification, and so on. These cannot be disabled.
• Performance Cookies: Used to monitor and improve platform performance. These collect anonymous data.
• Functional Cookies: Used to remember your preferences and settings (such as language preference).

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.

fg661 believes you have full rights over your own information. We therefore guarantee you the following rights:

7.1 Right to Access

You may request to view your personal information stored by fg661 at any time. Contact our support team to make this request.

7.2 Right to Rectification

If any stored information is incorrect or incomplete, you may request a correction. We will update it promptly.

7.3 Right to Erasure

In certain circumstances, you may request deletion of your personal information. However, we may be required by law to retain certain information for a defined period.

7.4 Right to Object to Processing

You may contact us at any time to object to the use of your information for marketing purposes, and we will stop that use immediately.

7.5 Right to Data Portability

Upon request, fg661 is able to provide your personal information in a structured, commonly used, and machine-readable format.

fg661 strictly enforces a 21+ age policy. Only users aged 21 or above may register on our platform. We never knowingly collect information from minors under any circumstances.

Age verification is mandatory during the registration process. If we learn that a minor has opened an account, we will immediately close that account and securely delete the associated information.

If you believe a minor is using our platform, please notify us immediately.

fg661's servers and data storage facilities may be located in various places. Your information may be processed or stored outside Bangladesh. For any such transfer, we ensure that:

• International data protection standards are fully complied with.
• Transferred data is always kept in an encrypted state.
• Third-party server providers are bound by strict confidentiality agreements.
• The level of protection for your information abroad is the same as it is in Bangladesh.

fg661 may update this privacy policy from time to time. Changes may be made based on service improvements, legal requirements, or user feedback.

If any significant change is made, we will notify you in the following ways:

• Displaying a notification when you log in to the platform
• Sending a notice to your registered email address
• Updating the "Last Updated" date on this page

By continuing to use the platform after changes are published, you will be considered to have consented to the updated policy. If you do not agree to any changes, the option to close your account is always available.

If you have any privacy-related concerns or complaints, please contact our support team first. We will review your matter promptly and work to resolve it.

After receiving a privacy complaint, fg661 begins an investigation as quickly as possible and keeps the user informed about the progress of the process.